Spanx CX director discusses shaping an experience fit for a DTC

There’s saying “No,” and then there’s using what Eric Carlsen likes to call the “Disney No.” As the director of CX for Spanx, Carlsen may not seem to be working for a company that has a lot in common with the entertainment giant. Yet while looking at how Disney trains the workforce it calls its…

Spanx CX director discusses shaping an experience fit for a DTC

77% of customer service teams are learning new policies and 39

Inside the race to reimagine the Boston Marathon, during COVID

Spanx CX director discusses shaping an experience fit for a DTC

77% of customer service teams are learning new policies and 39